Hospitality is the most personal industry there is, and it was being handed the most impersonal technology: anonymous chat widgets, answers scraped from the open internet, interfaces with all the charm of a parking meter.
We built JourneyMaker on a different premise. Every property has accumulated knowledge: the recommendations, the stories, the answers your best people carry. That knowledge deserves a voice with a name, a personality that belongs to the property, and a guarantee that it never says anything the team didn't approve.
Those are Digital Locals. Guests get a local. Teams get their time back. Properties keep their knowledge forever.
A brand and design studio, now building the technology they wanted hospitality to have.