Digital Locals, everywhere at once. They answer in seconds, sell what you sell, and hand the moment to your team when it matters. The whole loop, in three stops:
They scan the QR in their room or tap a link. No app, no account — just a conversation, at any point in the stay.
Instantly, at 3pm or 3am, in your brand's voice — and only from knowledge your team has approved.
Dinner reserved, spa upsold, frustration flagged to your team — every outcome tracked, every answer under your control.
An AI concierge built for one property: yours. It greets guests like it's lived in town for years — and it works for you. Four things make it different:
A name, a face and a personality your team defines. At Chia Laguna, guests talk to Sofia, Mia and Nonna — part of the brand, not a widget on it.
It answers only from knowledge your team approves — your hours, your menus, your recommendations. If it doesn't know, it says so and escalates to a human.
Tone, style, do's and don'ts — all set in Brand Studio. It sounds like your property because you decide how it sounds.
Every conversation tells you what guests want, what's missing and what's going undersold — a live brief no survey can match.
We work alongside your team to build the knowledge base from your existing content: menus, compendiums, policies, local recommendations. You review, refine and approve every word — a couple of hours of your time, not a project.
Name, face, tone of voice, conversation style. Brand Studio gives you complete control over how your Digital Locals look, sound and behave.
Smart QR codes for rooms and reception, a direct link for pre-arrival emails, an embed for your website, and a Social Launchpad for your channels. Guests start conversations in seconds.
When a guest asks what to do tomorrow, they're at peak intent. Digital Locals answer the question and surface the booking link in the same breath: spa treatments, dinner reservations, tours, upgrades. Every impression, click and conversion is tracked, so you know exactly what your conversations are earning.
Explore ActionsEvery conversation surfaces what guests are curious about, confused by, and clicking. Knowledge gaps are flagged with recommendations to close them. Temporal trends show what's asked when. It's a live signal from every guest, every day.
Explore Conversation IntelligenceAgentic Actions monitor conversations for the signals you define, including guest frustration, and route them to your team instantly via Slack, WhatsApp or email. A frustrated guest who gets an immediate, helpful response is a fundamentally different guest from one who stewed in silence until checkout.
JourneyMaker has transformed the way we interact with our guests. Our Digital Locals provide instant, accurate information 24/7, significantly reducing the workload on our front desk team.
JourneyMaker has been a game-changer for us. Our Digital Locals — Sofia, Mia, and Nonna — provide guests with instant, personalised assistance, significantly reducing repetitive inquiries to our staff.
