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The Platform

Everything a great concierge knows. For every guest, always.

Take everything your best concierge knows, give it a name and your voice, and put it in every guest's pocket. Every conversation comes back to you as revenue and insight. Here's the whole machine.

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How the platform fits together

Build. Act. Learn.

Three things happen on the platform: you build your Digital Locals, they act for your guests and your business, and you learn from every conversation.

Build
Act
Learn
Build
You shape the Digital Locals
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Act
It works for guests and for you
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Learn
Every conversation teaches you
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Build

Configure Digital Locals that sound like your property.

Brand Studio

Name, hero image, tone of voice, conversation style, sourcing behaviour, do's and don'ts. Your Digital Locals sound like your property because you define every dimension of how it behaves. Choose Warm, Brisk or Expert as the foundation, then shape it from there.

Brand Studio
Persona
Name
Sofia
Tone of voice
Warm
Brisk
Expert
Do
Suggest the sunset spritz at Mirador
Don't
Quote prices that aren't published
Knowledge Base
4 sources
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READY FAILED

Knowledge Base

A bounded AI brain for your property. Upload PDFs, spreadsheets, text and structured files; each shows a clear READY or FAILED status so you always know exactly what your Digital Locals know. They answer from this and only this. No open internet, no guessing.

External Knowledge

Guests and community contribute knowledge too: a great tip, a correction, a question you'd never thought to answer. Review it, and promote the good material into the knowledge base with one click. Your Digital Locals get smarter every week.

G
Guest tip - pending review
"The beach path to the cove is open again after the works."
Promote to knowledge base

Guest Simulator

See exactly what guests see before anything goes live. A full mobile preview for testing tone, answers and Actions, and for showing the owner before launch.

Sofia - Preview
Pool hours?
The main pool is open 7am to 8pm, towels are by the bar.
Deep dive: Brand Studio & Knowledge Base
Act

Turn conversations into bookings, and signals into action.

Actions

Named calls to action, a booking URL or a phone number, surfaced contextually in conversation at the moment of guest intent. Ask about dinner, get the menu and the reservation link. Every impression, click and conversion is tracked.

What's good for dinner tonight?
Mirador, our cliff-top restaurant, is the move. Here's the menu and a table.
Mirador
Dinner - Reserve a table
Book
Impressions
Clicks
Conversions
Agent watching conversations
Watch criteria
Frustrated guest VIP arrival question Maintenance report
Alert routed to your team
Slack WhatsApp Email
Send behaviour
Always
Once
Digest

Agentic Actions

A background agent watches every conversation for the criteria you define: a frustrated guest, a VIP arrival question, a maintenance report. It routes the alert to your team on Slack, WhatsApp or email, with three configurable send behaviours so you control the signal-to-noise.

Deep dive: Actions & Agentic Actions
Learn

Conversations in. Operating decisions out.

The dashboard that shows you what your guests are really asking, where your gaps are, and how well your Digital Locals are handling it all.

Conversation Intelligence
Last 30 days
Efficiency Gain
Staff time your Digital Locals are returning
Resolution Quality
How conversations actually ended
Resolved
Handed to team
Escalated
Temporal Intelligence
What's asked, and when
6am12pm6pm12am
Knowledge Gaps & Recommendations
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Where guests engage
A geographic map of where your guests are engaging from.
Deep dive: Conversation Intelligence
Deploy

Everywhere your guests are, in seconds.

Smart QR

Print-ready QR codes (SVG and PNG) for rooms, reception, restaurants and key cards.

Direct Link

Drop it into pre-arrival emails, booking confirmations and signatures.

Social Launchpad

Launch your Digital Locals across your social channels.

No app downloads
No PMS integration required
No IT project

See the whole platform in one live demo.

Thirty minutes, Digital Locals built for a property like yours, and a map of what yours would know, do and earn.

Book a Demo
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